Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Operra platform and related services (the "Service") provided by Edinburgh Creatives Limited, a company registered in Scotland, United Kingdom ("we", "us", or "our").

By creating an account or using the Service, you agree to be bound by these Terms. If you are accepting on behalf of a business, you represent that you have authority to bind that business to these Terms.

Please also read our Privacy Policy, which is incorporated into these Terms by reference.

Operra is a cloud-based salon management platform providing tools for appointment booking, staff scheduling, payroll management, point-of-sale processing, and related business operations ("Service").

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will endeavour to provide at least 30 days' notice before making any changes that materially reduce the features available to paid subscribers.

• You must provide accurate and complete information when creating an account and keep it up to date.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You must notify us immediately at info@operra.app if you believe your account has been compromised.
• You may not share your account credentials with any person outside your authorised team, or create accounts to circumvent usage limits.
• You must be at least 18 years old to use the Service.

You agree not to use the Service to:

• Violate any applicable law or regulation, including data protection law.
• Upload, store, or transmit content that is unlawful, harmful, discriminatory, or infringes any third-party intellectual property rights.
• Attempt to gain unauthorised access to our systems or another user's account.
• Introduce malware, viruses, or any other malicious code into the Service.
• Reverse-engineer, decompile, or attempt to extract the source code of the platform.
• Resell, sublicense, or otherwise commercialise the Service without our written permission.
• Use the Service in a way that imposes an unreasonable or disproportionate load on our infrastructure.

We reserve the right to suspend or terminate accounts that violate these rules, without prior notice where necessary to protect the integrity of the Service.

Operra is offered on a subscription basis. Pricing, billing cycles, and included features are set out on our pricing page at operra.app.

• Subscription fees are billed in advance on a monthly or annual basis depending on the plan selected.
• All prices are quoted in GBP and are exclusive of VAT unless stated otherwise. VAT will be applied at the prevailing UK rate where applicable.
• Subscriptions auto-renew at the end of each billing period unless cancelled before the renewal date.
• We do not offer refunds for partial billing periods. If you cancel, you retain access until the end of the period you have paid for.
• We may change subscription prices with at least 30 days' prior notice. Continued use of the Service after a price change takes effect constitutes acceptance of the new price.

You retain full ownership of all data you input into the Service ("Customer Data"), including your client records, booking history, and payroll information.

We process Customer Data solely to provide and improve the Service. We do not sell or share your Customer Data with third parties for their own commercial purposes.

On account termination, you may request an export of your Customer Data within 30 days of closure. After that period, we may delete your data in accordance with our retention policies and applicable law.

You are responsible for ensuring that any personal data of your clients that you enter into the platform has been collected lawfully and that you have a valid legal basis for processing it under UK GDPR. We act as a data processor for your clients' data; you are the data controller.

The Operra platform, including its design, code, trade marks, and all content we create, is owned by Edinburgh Creatives Limited and protected by UK and international intellectual property law. These Terms do not grant you any ownership rights in the platform.

You grant us a limited, non-exclusive licence to host and process your Customer Data solely to provide the Service.

We aim to provide a reliable, high-availability service and will use commercially reasonable efforts to maintain uptime. However, we do not guarantee uninterrupted or error-free access to the Service. We may carry out planned maintenance from time to time and will endeavour to notify users in advance.

Downtime caused by circumstances beyond our reasonable control (including internet outages, third-party service failures, or force majeure events) will not constitute a breach of these Terms.

To the maximum extent permitted by applicable law, Edinburgh Creatives Limited shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Service, including loss of profits, loss of data, or loss of goodwill.

Our total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the greater of (a) the total fees paid by you to us in the 12 months preceding the claim, or (b) £100.

Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

You agree to indemnify and hold Edinburgh Creatives Limited and its directors, employees, and contractors harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service in violation of these Terms or applicable law, or from a third party's claim relating to data you have entered into the platform.

Either party may terminate these Terms at any time. You may cancel your subscription from within your account settings or by contacting us. We may suspend or terminate your access if you materially breach these Terms and fail to remedy the breach within 14 days of written notice (or immediately for serious breaches such as illegal activity).

On termination, the provisions that by their nature should survive (including sections on data, intellectual property, limitation of liability, and governing law) will continue to apply.

These Terms are governed by the laws of Scotland, United Kingdom. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the Scottish courts, except where applicable consumer law gives you the right to bring proceedings in your local jurisdiction.

We are committed to resolving disputes fairly. If you have a complaint, please contact us at info@operra.app before pursuing formal legal action.

We may update these Terms from time to time. We will give you at least 30 days' notice of material changes by email or by posting a notice on the platform. If you continue to use the Service after the updated Terms take effect, you accept the revised Terms.